MAINTENANCE AND WARRANTY GUIDE

Braam’s Custom Cabinets is committed to providing you with high-end products that are manufactured with superior standards of quality. Our attention to detail, craftsmanship and our constant need to innovate are at the heart of our relationship with customers. Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us.

To preserve the quality of your products, we have prepared a guide that will provide you with important information for their upkeep.

WARRANTY

At Braam’s Custom Cabinets, we take great care and pride in the design, workmanship, and quality of our products. Throughout the various manufacturing operations, a concerted effort is made to produce only materials which conform to our rigid product specifications. All products manufactured by Braam’s Custom Cabinets have a non-transferable one-year warranty from the date of shipping from the plant against defects in material and workmanship.

This warranty covers only our cabinetry and will not cover any damage caused by an existing item, such as, but not limited to, gas or plumbing pipes, electrical appliances, or kitchen counters. This warranty does not cover color changes due to normal weathering, or damage caused by changes in temperature or humidity, water leaks, improper or excessive use of the product, improper installation, carelessness, abuse, negligence, impact of foreign objects, fire, building movements, natural disaster, or natural deterioration and normal wear and tear of the product or any other external causes beyond our control.

Materials or hardware used by Braam’s Custom Cabinets or its subcontractors shall be warranted only to the extent that the suppliers or manufacturers of those products provide a warranty. If a defect is discovered in one of these products, Braam’s Custom Cabinets will assist the customer in securing a replacement or repairing the products for the duration of the product manufacturer’s warranty. Labour to replace the parts will be charged extra. Supplier warranties will cover the cost of the material, but shipping, handling, and labour will be an extra charge.

Braam’s Custom Cabinets reserves its right to discontinue, change or replace any of its products. If products covered by this warranty are no longer available, we shall have the right to substitute a product that, at our sole discretion, is of equal quality or value. In no event shall Braam’s Custom Cabinets be held liable for special, indirect, incidental, consequential or punitive damages, arising from or related to any defect in the products covered hereunder, or any delays in the performance of this warranty due to circumstances beyond its control.

To obtain performance under this warranty, please contact our Service Department and report the nature of all defects claimed. In the event Braam’s Custom Cabinets determines your claim as being valid in accordance with this warranty, we will contact you to proceed with the replacement or remanufacturing of the product, at our discretion.

MAINTENANCE

PRESERVING THE ORIGINAL LOOK OF YOUR CABINETRY

GENERAL PRECAUTIONS (ALL PRODUCTS)
Although we have full confidence in the quality of our products, we would like to remind you about a few basic precautions for the maintenance of your cabinetry. If you put your oven on self-clean mode, make sure cabinet doors and drawers are opened. Or better yet, bring your oven forward by six inches to protect your cabinetry from excessive heat. Make sure your oven or dishwasher is not creating excessive or constant heat, which can damage the sides of the doors and cabinetry.

PLEASE PAY ATTENTION to all appliances that can generate heat or steam (for example, kettle, coffeemaker, toaster, toaster oven, convection heater or electric baseboard heater) that are often placed on counters, just below cabinetry, or close to both. In the case of countertop appliances, once they are turned on, they should be pulled forward completely from under the cabinetry. This is a good precaution for making sure there is no excessive heat or humidity directly below your cabinetry, which can damage the product.

AVOID hanging dish towels or damp rags on kitchen or bathroom cupboard doors. Direct moisture can warp the wood, peel off the door’s edgebanding and even alter the color of the wood.

PRECAUTIONS: WOOD
Wood is a living material. It can expand in a humid environment and contract when the air becomes drier. This is all perfectly normal. Therefore, it is important not to expose the parts made of solid wood to elements that can damage dovetailing or joints. It is also important to note that light can begin to change the hue of your stained wood over time. Wipe surfaces quickly with a dry cloth to make sure water does not seep into the varnish.

PRECAUTIONS: SOLID LAQUER
Solid lacquers that are exposed to the sun can yellow slightly. It is a normal process that happens over time.

ENSURING EVERYTHING IS PROPERLY MAINTAINTED

For regular care, use the Norwex microfiber cloth with either water or the Guests on Earth cleaner provided to you in THE BOX.

To avoid residue, rinse the surface with clean water and dry immediately.

Do not use abrasive cleaners or scouring pads. In addition, ensure that any oven cleaner does not come into contact with the cabinetry.

MAKING MINOR REPAIRS TO YOUR CABINETRY

SIGNIFICANT REPAIRS SHOULD BE CARRIED OUT BY OUR SPECIALIZED SERVICE DEPARTMENT
As careful as you might be, damage does happen and can affect the overall look of your customized cabinetry. Sometimes the problem only requires a simple touch-up, with scratches completely disappearing. Braam’s Custom Cabinets can provide you with a touch-up kit that matches your cabinet doors.

TOUCH-UP MARKERS
• Make sure the surface you are restoring is clean and dry.
• Shake the touch-up marker, hold it vertically with the point facing up and press down on the point for a few seconds.
• Turn the marker over and press the point against a piece of cardboard until the point becomes soaked with ink. The point should now be damp without being wet.
• Use the marker on the area you need touched up. Wipe any excess liquid with a clean cloth.

WAX STICKS FOR TOUCH-UPS
• Make sure the surface you want to restore is clean and dry.
• Apply the stick in a back-and-forth motion and fill in the entire damaged area. For easier application, first warm up the stick in your hands for several minutes.
• Remove excess wax by delicately rubbing the treated area with a clean cloth.

STAIN TOUCH-UP KIT
• Make sure the surface you want to restore is clean and dry.
• Use a brush to apply the stain to the necessary area. Wipe up excess liquid with a clean cloth.

ADJUSTING HINGES

Our cabinet doors, which close softly and effortlessly, are built with durable hinges that last for years. From time to time, though, you will have to tighten the hinges’ screws. Over a period of time, they do tend to loosen slightly, even with normal use.

Rotate the adjustment screw clockwise or counter-clockwise until you find the proper positioning.